Ten Speed Canada
Customer Service
FREE GROUND SHIPPING FOR ORDERS OVER $50!
See shipping details below.
At this time, our online store takes credit card orders for individuals only. If you are a bookseller, please click here.
Contact Info
Business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m., PST
Ten Speed Press
P.O. Box 7123
Berkeley, CA 94707Orders phone: (510) 559-1600 ext. 3500
Customer service phone: (510) 559-1600 ext. 3501
Toll-free phone: (800) 841-2665
Fax: (510) 559-1629
Email for orders, customer service questions, and all general questions: order@tenspeed.com
Payment Methods
Log in or create a new account to set up an account to purchase books from our online store and track your orders. We accept Visa, MasterCard, and American Express. Be sure to provide your name as it appears on the card, the full card number, expiration date, your shipping address, and a telephone number. No P.O. boxes, please.
If you wish to pay by check or money order please call our Order Department at (800) 841-2665 ext. 3500. We do not recommend mailing cash.
Sales Tax
Local sales tax applies to California residents.
Shipping
Rates for shipping and handling within the United States are $6.50 for orders up to $25; $8.50 for orders $25 up to $50; and free for orders over $50. Books and posters ship separately. Allow up to 14 working days for an order shipped via UPS Ground to be received. Please call our Order
Department at (800) 841-2665 ext. 3500 to place an expedited order. Expedited orders must be received by 11:00 a.m., PST, to ship the same day.
Posters
Posters will be shipped in plastic tubes (P-tubes) unless otherwise specified. For bulk orders, posters may be individually rolled and packed in clear, soft plastic sleeves. Please call (800) 841-2665 ext. 3024.
Most of our 24 x 36 posters are available with 5mm of clear, durable plastic laminate for an additional $20.00 per poster. Please call (800) 841-2665 ext. 3500 for availability of laminated posters; not all are laminated and some are laminated only on a limited basis. Poster sizes are approximate; actual trim sizes may vary.
Return Policy
Call Customer Service at (800) 841-2665 ext. 3501 to arrange a return. Please note that you are responsible for any return shipping costs. Credit for returns will be posted to your account balance or against future purchases. There are no cash refunds.
Posters are sold on a non-returnable basis. If you receive a damaged poster we will replace it; call Customer Service at (800) 841-2665.
Other Rules of the Road
All prices and delivery dates are subject to change without notice (the Publisher’s Lament).
We will backorder only new titles and those backlist books that we expect to have back in stock within 90 days.
Please examine our shipping documents and shipments carefully and report any discrepancies within 30 days.
International Orders
Our books are distributed through the world. If you are ordering from outside the United States, please contact the distributor in your area.
For Canada, please click here.
For a list of our international distributors, please click here.